FAQ

2018-03-01 【3DMart】3D Printing Commissioned Work, Shopping, and After-Sales FAQ

3D Printing/Scanning Commissioned Services
1. What are the model limitations for 3D printing?
2. How do I export 3D files to STL files?
3. What is layer thickness? What are the currently available print layer thicknesses?
4. What is the printing accuracy?
5. 3D printing commissioned work time and cost?

6. How to choose the right 3D printing technology?
7. Characteristics of printing filaments?
8. How do I proceed with 3D printing if I don't have a 3D file?

9.3DMart Business Hours?



About Purchasing Machines

1. Are there display machines on site?

2. Can I print samples for testing before purchasing a machine?

3. What is the delivery time for equipment?
4. After-sales service and comprehensive training?
5. What is the warranty period for the machine?
6.
3DMart Social Media

1. What are the model limitations for 3D printing?
Due to the 0.4mm nozzle diameter, objects smaller than 0.4mm cannot be formed. Wall thickness must be greater than 0.4mm. Round holes must be larger than 0.8mm, and the minimum object size cannot be less than 1 cubic centimeter. The maximum size cannot exceed 20 x 20 x 30 cubic centimeters (large models need to be split by the user).
2. How do I export 3D files to STL files?
Click here to see: 3D Software Export to STL File Tutorial

3. What is layer thickness? What are the currently available print layer thicknesses?
Layer thickness refers to the thickness (height) of each layer as the model is built upwards. A smaller layer thickness results in finer quality. If the model has many unsupported overhangs, it is recommended to choose a larger layer thickness for better surface quality. The general print layer thickness (Layers) currently offered is 0.2mm, which is the best choice for detail and time. If further adjustments are needed, please contact us directly.
4. What is the printing accuracy?
The printing accuracy for FDM models is approximately 0.4~0.3mm (fine surface texture). The printing accuracy for SLA models is approximately 0.1mm (smooth surface). The printing accuracy for MJF models is approximately 0.1mm (matte texture). *Due to the different characteristics of various 3D printed objects, you can refer to [No experience needed, quick guide to 3D technology] to choose the required technology, or contact us with your specific needs. *The complexity of the printed object, orientation, and materials used will all affect accuracy.
5. 3D printing commissioned work time and cost?
Costs vary depending on object size and material. For average-sized objects, it generally takes 3-5 business days to upload 3D files (STL format) to the quotation system. Our specialists will estimate the price and time for you! If you have any special requirements, please contact us directly by phone or email! (Contact phone: (02)2231-6389 / Email: client@3dmart.com.tw)
6. How to choose the right 3D printing technology?
Introduction to FDM Printing Technology
Introduction to LCD Printing Technology
Introduction to MJF Printing Technology

Quick comparison for beginners: [No experience needed, quick guide to 3D technology]
7. Characteristics of printing filaments?
Click here to see: 3D Printing Filament Comparison Guide

FDM 3D Printer Filament Material Characteristics Comparison Chart

8. How do I proceed with 3D printing if I don't have a 3D file?
If you have a physical model, simply fill out the 3D scanning online form and provide multiple photos of the object along with its actual dimensions. We will quickly assist you based on the object's dimensions and complexity, providing a quotation and estimated working hours for scanning services to ensure your workflow is not delayed!
9. 3DMart Business Hours?
Monday to Friday 09:00-11:50 AM 01:00-06:00 PM (Lunch break for one hour and ten minutes at noon, closed on Saturdays, Sundays, and public holidays)
About Purchasing Machines

1. Are there display machines on site?
. 3D Printers:
Ultimaker S3 3D Printer, Ultimaker S5 3D Printer, Ultimaker S5 Pro Bundle 3D Printer, Snapmaker 2.0 3-in-1 3D Printer / A350T, Phrozen Sonic Mighty 8K LCD Resin 3D Printer, Phrozen Sonic Mega 8K LCD Resin 3D Printer.

. Vacuum Forming Machines:
Mayku FormBox Desktop Vacuum Forming Machine, MY YARD Vacuum Forming Machine.

. 3D Scanners:
Matterport Pro2 3D Camera, SHINING 3D - EinScan Pro HD Scanner, Shining EinScan-SE 3D Scanner.

. Laser Cutting Machines:
Snapmaker 2.0 3-in-1 3D Printer / A350T, FLUX beamo Laser Cutter, FLUX beambox Laser Cutter.

*If you wish to view physical equipment on-site, please contact us by phone or email to make an appointment. This will avoid any delays to your valuable time.
2. Can I print samples for testing before purchasing a machine?
For the initial evaluation and purchase of machine print samples, you can enjoy a discounted service price. For details, please contact our sales team.

3. What is the delivery time for equipment?
The delivery time for most machines is generally within one week. However, due to unforeseen circumstances such as epidemics and flight schedules, delivery times may be longer. Delivery times vary depending on the brand and model. Before purchasing, please call or email us to inquire, and our 3DMart sales team will contact you and provide professional advice. (Contact phone: (02)2231-6389 / Email: client@3dmart.com.tw)
4. After-sales service and comprehensive training?
All equipment comes with training. We also offer professional training services for the Snapmaker 3-in-1 series 3D printers, Original Prusa i3 MK3S 3D printers, and Phrozen resin 3D printers, all conducted at the 3DMart office.
5. What is the warranty period for the machine?

Most brands come with a one-year full warranty. For detailed information, please call or email to confirm the warranty period for a specific piece of equipment. (Contact phone: (02)2231-6389 / Email: client@3dmart.com.tw) Click here to see: After-sales service and repair process
6. 3DMart Social Media
. Official LINE:
Click here to scan QR code, search "@3dmart" in the LINE APP.
. Facebook Fan Page:
https://www.facebook.com/3dmart.com.tw/
. YouTube Channel:
https://www.youtube.com/channel/UC3Sj4_xZstV69XBS5l7KzEQ
. Instagram: 3dmart
https://www.instagram.com/3dmart/