SanDiMa Company is the sole distributor of Ultimaker 3D printers in Taiwan . All brand new machines sold... Ultimaker All 3D printers come with a one-year warranty and comprehensive after-sales service. For damage caused by non-human factors under normal use (damage caused by natural disasters, earthquakes, floods, lightning strikes, fires, dampness, and other force majeure events is not covered by this warranty) , repair and round-trip shipping costs will be waived (consumable parts costs, such as nozzle replacement, will be charged separately). We will perform the repair using professional equipment approved by the manufacturer and send a driver to return the product to you.
I. Simplified Online Application
1. Go to the " Technical Support " page on the SanDiMa official website.
2. Fill out the simplified repair form. After the engineer receives the application in the system, they will contact you as soon as possible within one business day.
3. To expedite the engineer's assessment and processing , please include the following information in the repair request form and you can also upload the file directly :
a. The product you purchased
b. Product model number c. Upload photos and a detailed description of the problem (detailed description, photos or videos)
If the situation can be resolved remotely after assessment by our engineers, they will do their best to assist you in handling the issue without having to send the 3D printer back to Sandima headquarters.
1. If the problem cannot be resolved remotely, the engineer will confirm the repair arrangements with you and pick up the machine at your designated location, or you can personally deliver it to Sandima. During the warranty period, the service of sending the machine for repair in its original packaging is free of charge.
2. When sending a 3D printer for repair, be sure to use the original complete packaging (outer box, protective foam, etc.) and include all original accessories (e.g., power supply, SD card, power cord, materials used during printing, etc.) to avoid any omissions in the repair process.
※Important Notes: 3D printers not sent for repair in their original packaging must be returned by the customer or delivered to SanDima Company by the customer's own driver. Damage caused during transportation is not covered by the warranty. Please make sure to keep the original packaging intact .
1. Repaired products will be handled using professional equipment approved by the original manufacturer , and will be inspected by engineers according to the case schedule.
2. After inspection by an engineer, general malfunctions not caused by human error will be repaired free of charge (replacement of consumables such as nozzles will be charged separately); if the machine malfunction is caused by human error (such as: self-disassembly of the machine, use of improper materials, placement in an improper location, damage during transportation without original packaging, etc.), the cost of the damaged parts will be charged.
※Note: After confirming the repair details and related costs, the repair will be processed after the repair payment is settled.
If the product is still under warranty, we will send a driver to deliver it back to your designated location free of charge after the repair is completed. If the warranty has expired or the original packaging is lost, you will need to arrange for it to be sent or retrieved by yourself. Please test the product within seven days after the repair is completed to protect your rights.
All products include free pick-up and delivery and free repair services during the warranty period; if additional on-site inspection is required, an engineer's on-site service fee of NT$5,000 or more will be charged each time. As the repair equipment and parts are located at the Taipei headquarters, on-site service only provides machine inspection. For areas outside Taiwan, parts replacement and other charges will be charged separately, and will be based on the engineer's on-site assessment.
※Notes: Damage to the product caused by natural disasters, earthquakes, floods, lightning strikes, fires, dampness, and other force majeure events is not covered by this warranty.
*Note: Sandima reserves the right to make final changes to the content.